O-4-352 Employee Occurrence Reporting
👤 RESPONSIBLE POSITION | ROLE
Area Manager, Clinical Supervisor, or Designee
🎯 PURPOSE
This process describes how and when to complete an occurrence report that involves employees, including escalation of the occurrence to corporate staff.
Types of employee-related occurrences outlined in this process include but are not limited to:
- Unusual Occurrences
- Concern-Complaints
🔄 PROCESS
- The supervisor or employee (if directed by supervisor) will complete an external Unusual Occurrence Report (UOR) or Concern-Complaint Form as outlined below.
- Some unusual occurrence reports must also be sent to the corporate leadership email group UOR-VA@adarahomehealth.com. Reference O-5-405 Unusual Occurrence Notification to Corporate.
Unusual Occurrence
Definition: An unusual event involving an employee. The event is considered unusual if the result was unintended, undesirable, and/or unexpected. An unusual occurrence is also any happening which is not consistent with the routine operation of the company.
Some examples of unusual occurrences include but are not limited to:
- Incident involving missing and/or damaged property
- Incident involving equipment and/or medical device failure/error
- Incident which results in trauma, injury, or death
- Non-compliance
-
Incident involving emergency intervention
Concerns/Complaints from a Non-Employee
All external customer complaints will be documented within a Complaint Report.
Refer to policy A-2-105 Complaint Policy.
⚠️ Important Note on Concern-Complaint Reporting
The completed documentation with the investigative findings is not part of the client’s clinical record. No reference in the clinical record shall be made indicating completion of the report, however documentation of the complaint received and its resolution should be recorded in the client’s clinical record. Investigative findings must not be included in the client’s clinical record.
- The completed documentation will be stored in a “Branch Occurrence” Folder under Office Operations on the T Drive for each location with sub-folders for UOR and Concern Complaints. Naming conventions for the storage of the external occurrence reports outlined below.
- Clinical Supervisors, Business Managers, Area Managers and corporate leadership groups have read/write access to these folders.
- Please name documents according to the origin of the original reported UOR or Concern Complaint regardless of who is completing the report.
- Example of naming convention: 2023.01.13 LastName, FirstName Office Location
📅 Effective: 08.08.2023  | 🛠️ Revised: 11.10.2026 |  ✅ Approved: JFJ