O-5-405 Unusual Occurrence Report Notification to Parent

🎯 PURPOSE

To establish a standardized process for the immediate notification of significant unusual occurrences to parent leadership to facilitate timely investigation, risk assessment, regulatory reporting, corrective actions, and protection of client safety.

🔄 PROCESS

When an unusual occurrence presents an immediate risk to a client, employees shall first take appropriate actions to protect the client's health and safety, including obtaining emergency assistance when indicated.

The following situations must be reported immediately upon becoming aware of the event to the parent leadership group via UOR-VA@adarahomehealth.com:

1. Any complaint or concern received from an external provider (e.g., physicians, non-physician practitioners, social workers, insurance companies, pharmacists, or other healthcare providers) alleging poor quality of care, client safety concerns, regulatory noncompliance, professional misconduct, or that may negatively impact the Company’s relationship with the provider.
2. Any complaint or allegation from a client or caregiver that an Adara employee caused or contributed to an injury or harm.
3. Any formal grievance.
4. Any complaint that cannot be resolved at the branch level.
5. Any actual or suspected medication error, medication omission, adverse medication event, or medication-related event requiring investigation.
6. All suspected or reported Vulnerable Adult or Maltreatment of Minor reports.
7. Any activation of Emergency Medical Services (911) during the provision of agency services.
8. Any serious client injury or unexpected client death.

📅 Effective: 08/17/2026  | 🛠️ Revised: |  ✅ Approved: RE