O-5-141 Adara Internal Support - Contact and Communication

🎯 Purpose

Overview of options available to access the Adara Home Health Internal Support Team. Users may utilize the support team to request assistance, support, or guidance including tech support, permission changes, and password resets.

🔄 Process

1. Initiate e-mail to Adara Support:
   1. Clinical Systems Support: ClinicalSystemsSupport@adarahomehealth.com

      1. Use this group for: Branch Transfers, Late Recerts, Payer Change Guidance, Scheduling Assistance/functionality, Worker Permissions, Carevoyant Support, OLH, Forcura Support, PointCare Support, HCHB Workflow support, Password reset for HCHB/Forcura/CareVoyant

         

   2. Adara Support: support@adarahomehealth.com

      1. Any other support/request needs including Citrix issues, password resets, other programs

         

2. Create clear/concise email request for support
   1. Do not just add email group to existing email thread without clearly communicating assistance needed
   2. Only add additional users directly associated to request
      1. Example: Branch Transfer—add receiving branch Clinical Supervisor, but do not add all field clinicians
   3. Goal is to reduce “reply all” behavior
3. Within the “Subject” of the email, clearly indicate which system is involved and what type of assistance is needed

   1. Example: Subject: HCHB Password Reset

      

4. Include the appropriate template when applicable. ( Refer to O-5-140 Clinical Systems Support Templates)

5. User will receive a response from Adara Support indicating request has been received

   

6. Communication/responses from Adara Support will come from Adara Support at support@adarahomehealth.com

   

7. User may need to click as directed to download images within Outlook

   

📅 Effective: 07/21/2025  |  🛠️ Revised: —  |  ✅ Approved by: JS