O-14-166 Process Non-Admit

👤 Responsible Person

Clinical Supervisor, Area Manager

🎯 Purpose

If a clinician performs a Start of Care (SOC) visit, but determines the client is not-admitted to the agency, a workflow task will generate to the back office to review and approve the non-admit. This task generates to both the Clinical Supervisor and the Area Manager and could be completed by either responsible position.

🔄 Process

1. Go to Workflow Console – Patient Related Tasks

   

2. Select Process Non-Admit

   1. Workflow task generates to BOTH Clinical Supervisor and Area Manager, but once it is completed by one position, it will clear from both

      

3. Change Pay Employee to “No”. Pay and productivity is entered via a Non-Admit NVA

   1. Clinician is directed to call the Clinical Supervisor at the time of the Non-Admit. While processing this task, confirm Non-Admit NVA has been added in the NVA Console. Ensure that only a Non-Admit NVA is entered and not both a Non-Admit and an Attempted Visit.

      

4. Review Reason for Non-Admit and update if needed

   1. Refer to O-11-914 Non-Admit Reasons Tipsheet for all Non-Admit reasons and definitions

      

5. Review Coordination Note content

6. Select Stage Completed to process the Non-Admit

   

📅 Effective: 06/10/2025  |  🛠️ Revised: 07/18/2025  |  ✅ Approved by: JS