O-4-122 NETStudy 2.0 - Reset Password

🎯 PURPOSE

If you forget your password or you get locked out of your NETStudy 2.0 provider account, follow the instructions below to reset your password or unlock your account.

🔄 PROCESS

1. Click the Forgot Password/Unlock link. Your user account will become locked after too many login attempts.

   

2. Enter your username in the Username field and click Next.

   

   
   

3. Answer your security question and click Email New Password.

   

4. You will receive a system-generated email from dhs.netstudy2@state.mn.us containing a new generic password. If you do not receive the email within five minutes, check your junk mail.
5. Return to the login page. Enter your username in the Username field and enter the new temporary password you received by copying and pasting the password into the Password field.

6. Click Login.

   

7. The system will prompt you to change your password to something of your choice. Your password must contain:
   • 8-16 characters
   • one or more uppercase letters
   • one or more lowercase letters
   • one or more numbers
   • one or more special characters

8. You will also be asked to choose a security question and provide the answer.

   

9. After you change your password and provide a security question and answer, click the Submit button to log into NETStudy 2.0.

📅 Effective: 05.01.2016  | 🛠️ Revised: 10.30.2026 |  ✅ Approved: JFJ