O-11-416 Add Non Visit Activity (NVA) in Back Office
🎯 PURPOSE
Describes how to enter a Non-Visit Activity (NVA) from the Back Office. NVAs may be entered in the Back Office to capture activities that cannot be tied to client visits. NVA entries collect time, location and mileage (if applicable) and can be used to generate pay and/or productivity points. Certain NVA types can only be entered in the Back Office, but some can be entered on the PointCare Device AND in the Back Office. Refer to F-12-831 Add Non Visit Activity (NVA) in PointCare for instructions to add an NVA in PointCare.
NVA types available to be entered for the user are dependent on the Worker Category that is set up for the worker being assigned the NVA.
Summary of NVA Types in Back Office:
Salaried Staff: Attempted Visit, Lab/Supply Drop, Salaried Meeting/Training, Case Conference, Non-Admit, Paid Time Off/Holiday, Unfilled SOC Availability
Per-Visit Staff: Attempted Visit, Per Diem Hourly Pay, Non-Admit
Contract Staff: Attempted Visit
Hourly Staff: Aide Attempted Visit, Aide Hourly Pay, Calculated Mileage Adjustments, Hourly True Up
NOTE: NVAs cannot be entered in PointCare for Hourly employees. Hourly staff must contact the office immediately if a visit was attempted but not made or if additional hourly pay needs to be recorded.
Refer to O-12-920 Non Visit Activity (NVA) Tipsheet for a detailed description of all NVA types available.
🔄 PROCESS
- For any NVAs that include travel time between business stops, ensure the travel time to the destination is included within the NVA’s total hourly time if applicable, the destination is entered, and Actual Miles is selected. (Travel time is not paid to the first stop of the day)
- If required by NVA type, details should be specific. Clinical Supervisor will follow up with staff prior to approval if insufficient information is provided.
NVA’s can be entered in the Back Office through the NVA Console or the Scheduling Console.
Scheduling Console:
- From the scheduling console, right click on the worker/client calendar and select “Add Non-Visit Activity”:
NVA Console:
- Under the Resource Manager tab, select NVA Console:
- Select Add:
📅 Effective: 10.24.2023 | 🛠️ Revised: 09.18.2026 | ✅ Approved: JS