O-14-312 NOMNC Verification Process

RESPONSIBLE POSITION: Administrative Specialist

PURPOSE: This task generates daily to the Administrative Specialist for the purpose of verifying that any required Notice of Medicare Non-Coverage (NOMNC) from the previous day has been issued to the client and received back by the office. While other NOMNC-related workflow does generate in HCHB, the time-sensitive nature of NOMNC's requires timely follow-up. This task is intended to fill in an existing gap to ensure any missing NOMNC's are identified as immediately as possible so that a resolution can be reached prior to the client's discharge.

PROCESS:

1. Within HCHB workflow, navigate to the Administrative Tasks tab.

   

2. Locate the task NOMNC VERIFICATION PROCESS and double-click to open the task.

   

3. Select View Report.

   

   
   

4. At the top left of the criteria selection window, locate the Apply Criteria Values dropdown and select NOMNC Verification Process.

   

   
   
5. Most required fields will auto-populate, but the following fields must be selected each time the report is run:

   1. Branches: Select the specific branch location if you have access to more than one branch.

      
      

      

   2. Date From...To: In both fields, enter the date prior to the date the task generated.

      

      
      
6. Select View/Print to open the report.
   1. If the report is empty, this means that no NOMNC's were expected to have been completed the previous date. In this case, proceed to step 13.
   2. If the report generates any visits, this means that NOMNC's for the clients listed should have been completed the previous date and should have already been synced back to the office.
7. Complete steps 8-9 for each client whose name pulls into the report to identify whether a completed NOMNC has been received after being synced back to the office by the clinician. The document should be either attached to the client's chart in HCHB or awaiting review and attachment in Forcura.
8. Identify whether the completed NOMNC has been received in HCHB.

   1. In HCHB, check whether the NOMNC has been linked under the client's Patient Attachments.

      

      
      
   2. Ensure that if you locate a NOMNC under patient attachments it is from the expected date - that it is signed on the date for which the report was run.
      • If the client had previously been discharged from our agency there may be another older copy associated to that discharge, which would not be valid for this discharge.
9. If the NOMNC is not in HCHB, navigate to Forcura to identify whether the NOMNC has been uploaded into Forcura:

   1. In Forcura, locate the Mobile Uploads - Mail & Attach card and open your specific branch's folder.

      

   2. Review the folder contents to identify whether the NOMNC for the specific client is located in the folder. If the NOMNC is in the folder, proceed with step 10. If not, continue on below.

   3. Return to your Forcura dashboard. Depending on your permissions, you may have access to the general Mobile Uploads card, where uploaded mobile forms first arrive for initial review.

      

      • If you have access to this card: Select your specific branch folder and see whether the NOMNC for the specific client is located there.
      • If you do not have access to this card: Communicate with the Business Manager to determine whether the specific NOMNC needed has been uploaded.
   4. If the document is not in the folder, include the client's name on the list described in step 11.
10. Complete steps 8-9 for each client listed on the report.
11. Compile a list of clients whose NOMNC's from the previous date are missing.
12. Provide the list of missing NOMNC's to the Clinical Supervisors either verbally or via email. If via email, mark the email as High Importance or Urgent as this is a time-sensitive task.

13. Return to the Administrative Task and select Yes, marking the task as completed.

    

Effective:  12.09.2025   |  🛠️ Revised: 12.09.2025      |  ✅ Approved by: JFJ